Product
One assistant. Every conversation.
VINCIVA is a communication assistant configured around a single business. It reads context, answers with your information, keeps conversations moving and hands the right ones to your team.
Capabilities
What VINCIVA does.
Conversation intelligence
VINCIVA reads the whole thread — what was asked, what was answered, and what still needs to happen — before it replies.
Business knowledge
Services, pricing guidance, policies, hours, locations, team and FAQs are configured up front so answers reflect your business.
Follow-up
When a conversation stalls, VINCIVA re-engages on the schedule and in the tone your business defines.
Lead capture
Names, numbers and qualification details are collected inside the conversation, not through a separate form.
Escalation
You decide when a person should step in. VINCIVA hands over with the full conversation attached.
Multi-platform communication
One assistant across connected channels, with one consistent business voice.
Dashboard
See active conversations, captured leads, scheduled follow-ups and what's waiting for a human.
Customization
Name your assistant, define its tone, set its objectives and adjust as your business changes.
Permissions
Connected channels operate under the access your business grants, and can be reviewed or removed at any time.
In practice
From first message to next step.
An example of how a conversation is handled end to end, with the objective set by the business.
Sarah M.
Instagram · Direct message
Lead Captured
Qualified- Name
- Sarah
- Phone
- 702-555-0184
- Source
- Conversation
- Qualified
Example conversation for demonstration purposes. Responses and objectives are customized for each business.
Dashboard
Every conversation, accounted for.
Interface preview. Figures shown are example data for demonstration only.
Conversations
Today's Conversations
142
Active Conversations
37
Leads Captured
18
Waiting for Human
4
Follow-Ups Scheduled
26
Conversation sources
- Instagram46%
- Facebook24%
- TikTok18%
- WhatsApp12%
Recent leads
- Qualified
Sarah M.
Instagram
- Contact Captured
David R.
Facebook
- Follow-Up
Jessica L.
TikTok
Channels
Connected where your customers already are.
Instagram
DMs, story replies and comment conversations.
Facebook
Page messages, ad responses and comments.
Messenger
Direct threads from your Facebook presence.
WhatsApp
One-to-one business messaging.
TikTok
Inbound messages from social content.
- Coming Soon
Website Chat
An on-site conversation surface.
Trust
Communicating on your behalf is a responsibility.
VINCIVA is AI technology operating with the knowledge and permissions your business provides. We're transparent about what it is and how it's configured.
Platform permissions
Channels are connected with the access your business grants and can be disconnected at any time.
Data handling
Business knowledge is used to configure your assistant and represent your organization.
Escalation rules
You define when a conversation should reach a person.
Ongoing review
Configuration is updated with you as policies, services and pricing change.