Legal
Privacy Policy
This policy explains what VINCIVA AI collects, how it's used, and the control your business keeps over it.
Information we collect
- Business information you provide during onboarding, including services, hours, locations, policies and pricing guidance.
- Contact details submitted through our demo request form.
- Conversation content processed by your assistant on the channels you connect.
How we use information
- To configure and operate your AI communication assistant.
- To respond to inquiries, capture lead details and escalate conversations according to your rules.
- To improve the reliability and quality of the service we provide to your business.
Platform permissions
- Connected messaging channels operate under the access your business grants through each platform.
- You may review or revoke those permissions at any time through the platform or by contacting us.
Sharing
- We do not sell business or conversation information.
- Information is shared with service providers only as needed to operate the platform.
Retention and security
- Information is retained for as long as needed to provide the service or as required by law.
- We apply appropriate technical and organizational measures to protect the information we hold.
Your choices
- You may request access to, correction of, or deletion of information associated with your business.
- Contact us to make a request or ask a question about this policy.